Taking a support call anywhere
With 24/7 Support we offer “on-line” remote access and control support which speeds & enhances problem solving, software maintenance and software updating. No waiting for the engineer to come out to you, we can sort the problem wherever ‘virtually’!! 24 hours a day, 7 days a week from anywhere in the world!! This was a call taken on the ski slopes of the French Alps.
Our average response time to a call is 5 minutes. Included with all levels of support, clients receive a monthly Support Analysis summarising calls made to the service. If regular trends develop, this information can be used to indicate unreliable equipment or possible staff training requirements.
For over 10 years we have been providing the option of “on-line” remote access and control support on both levels of our telephone support. This greatly accelerates problem solving, software maintenance and software updating. With this “on-line” service users can further benefit from having One Stop Digital’s award winning production experience and creative support on-line 24 hours a day. We offer genuine 24 hour cover with personnel always available anytime day or night. There is no cost penalty for “out of hours” calls. as we are a 24 hour service.
One Stop Digital can now provide Avid Digidesign Pro Tools users with a support mechanism which is both commercially viable and sensitive to the needs of the user. There are two levels of telephone support to choose from, which have been designed to give both technical and creative support. Most support services of this type offer only technical support but with 24/7 Support, users will have access to our unequalled experience in using Avid Digidesign’s Pro Tools in a broadcast environment.
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Seven radio producers – all based in the north of England – have joined forces to launch a new co-operative venture – ‘Radio Wizards’. It’s equally remarkable that their aim now is to work together on every kind of sound production... except radio!
"It’s taken over a year to get to this point," says ‘wizard’ Mike Thornton, "but now we’ve got a viable business plan, we’ve launched our website and we’re already starting to attract commissions. As a facilities provider we decided to facilitate this partnership and set them up with a web site to help kickstart this excellent partnership."
