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With 24/7 Support we offer “on-line” remote access and control support which speeds & enhances problem solving, software maintenance and software updating. No waiting for the engineer to come out to you, we can sort the problem wherever ‘virtually’!! 24 hours a day, 7 days a week from anywhere in the world!! This was a call taken on the ski slopes of the French Alps.
Our average response time to a call is 5 minutes. Included with all levels of support, clients receive a monthly Support Analysis summarising calls made to the service. If regular trends develop, this information can be used to indicate unreliable equipment or possible staff training requirements.
For over 10 years we have been providing the option of “on-line” remote access and control support on both levels of our telephone support. This greatly accelerates problem solving, software maintenance and software updating. With this “on-line” service users can further benefit from having One Stop Digital’s award winning production experience and creative support on-line 24 hours a day. We offer genuine 24 hour cover with personnel always available anytime day or night. There is no cost penalty for “out of hours” calls. as we are a 24 hour service.
One Stop Digital can now provide Avid Digidesign Pro Tools users with a support mechanism which is both commercially viable and sensitive to the needs of the user. There are two levels of telephone support to choose from, which have been designed to give both technical and creative support. Most support services of this type offer only technical support but with 24/7 Support, users will have access to our unequalled experience in using Avid Digidesign’s Pro Tools in a broadcast environment.