Following on from my first post here and then an update here this story has moved on.

Mark (mrsticks) emailed to tell me…

I just wanted to update you about the PT 8 dialog Box fades being drawing incorrectly issue.

First, I bit the bullet and purchased a new Mac Pro. It’s great but really I was completely happy with my PPC. Oh well, no European vacation this year I suppose.

I made an official report to Digidesign regarding the fades problem and received a response stating that the tech could not replicate my issue! Firstly, I was expecting that they would say  – “yes, we’re working on it” – etc. but I never in my life expected for them to tell me they couldn’t re-create the problem. I didn’t quite know what to do. So I sent them a couple screen shots and asked him to please try again and see if they see what I’ve been seeing. He sent me back – with his response – a screen shot of a couple of fades that just happen to be drawn correctly. (Certain fades will in fact appear correct but not most of the types I create – I use un-latched “S” curves a lot and those are particularly mis-drawn with this bug. I know the tech is not trying to pull a fast one on me but it does worry me somewhat.

You actually made me a little nervous about this issue ever being resolved when you wrote that most people don’t use the fades box. All I can say is that I do some extremely complicated cross fades and by careful manipulation using the window, I can achieve some amazing results. Frankly, I don’t know how anyone can just grab two sections of audio and slam a standard fade there without it phasing or red-zoning or just plain clamming etc.

Anyway, I was wondering if you possibly had any news from Digidesign regarding this issue. At this point, I feel like a lonely voice in the wilderness.

Thanks for any help Mike and for just listening.

Well Mark I have now had a response from my contact at Digidesign and the good news is that he tells me that it is a logged bug and it is on the CS critical list. However it isn’t alone on this list by any means and so it may take a little while before it gets to the top of the list as we all agree it is now a relatively small number of people who use the Fades window. So rest assured they do know about it and at least it is on the crtical list for CS updates so it shouldn’t have to wait till the next version to be fixed!

I hope that is good news at least in part.

Comments (3):

1. 

   admin said:
   January 21, 2010 at 8:29 am

   Mark emailed me with this response…

   Thanks for all your advice and assistance with my situation. I did finally get the tech to agree there was a bug. Only problem was that he said his research showed the bug occurred in all the PT versions he studied. (Makes me wonder what he’s looking at. I’ve had no problem with earlier versions). So I opened a completed session on my laptop – (PT 7.4) and on my desktop – (PT 8.0.3) and took a screen shot of the exact same fade showing that the 7.4 version was correct and the 8 version was not. Hopefully I’ll hear back soon from him about that.

   Anyway, thank you again and I’ll keep you updated as I traverse this obstacle course.

   Best,
   Mark
2. 

   Mark Bensi said:
   August 11, 2011 at 12:11 am

   Hey Mike,
   Just wondering if you’ve heard about any fixes regarding the fades mis-draw bug in PT 8 and I hear 9. It’s been over a year of me dealing with this issue. I’ve tried contacting Digi many times with no results. I thought I would give you another shout.

   Thanks!
   Mark Bensi
   Music Editor-Dexter
3. 

   admin said:
   August 15, 2011 at 8:42 pm

   Sorry, Mark, not heard anything. Have you tried reporting it via the Ideascale web site that Avid have set up?
   http://protools.ideascale.com
   May be worth a try.

   Mike.