If you aren’t covered by ZDT then you can still use the iLok RMA procedure and send them the broken iLok, but you will be without your plug-ins until PACE have received your damaged iLok and validated it. That could be up to two weeks or so, as ZDT iLoks will take priority! Also note that PACE will only replace the iLok free of charge if it just stopped working and was found to be defective under their warranty terms. If was damaged by force (and this includes accidental damage) then you will need to buy a new iLok too.
If you are covered by ZDT and your iLok gets lost or stolen then PACE will still provide you with a set of two-week temporary licences. However they won’t be able to supply you with replacement full licences, as there is no iLok to analyse to prove what was really on it. Under these circumstances you will need to contact each software manufacturer and plead your case with each one, as they have different policies on replacing lost licences. Obviously you will also need a new iLok, too, but that will probably be the least of your worries.
PACE and iLok.com operate a seven-day period of grace from the day when you take out ZDT to the day when they will provide temporary licences. This is to prevent you trying to subscribe to the service ‘after the event’. However PACE haven’t missed a trick, and if you are caught without ZDT you can bypass the seven-day grace period by paying an expediency fee of $100!
There are a small number of software developers who are not fully involved with ZDT: The main ones are Waves and DUY Research but Pace will warn you during the sign up process exactly which software publishers aren’t covered. Even if you have ZDT, you will still need to deal directly with these manufacturers if you lose or damage an iLok containing an authorisation for one of their plug-ins. Consequently, you should consider having these manufacturers’ plug-in licences on a different iLok, as if a problem arises, you may need to send the appropriate iLok to the appropriate Vendor rather than to PACE. These Vendors all have the ability to provide temporary licences to you but you will need to deal with each one separately.
Waves state in their FAQ that they won’t reissue replacement licences for a lost or stolen iLok and that you should insure against its loss: don’t forget to arrange cover for the value of all the software authorised on it and not just the value of the iLok itself! As for defective or damaged iLoks, Waves advise you to follow the iLok.com RMA procedure. Then contact Waves Tech Support (using the Tech Support link in your Waves account), and send them your email correspondence with PACE to confirm the return of the defective iLok key. Make sure to include the old iLok key serial number and the RMA number in the email, and once PACE have validated the damaged iLok, Waves will ‘reset your account’.
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Mike is Pro Tools genius and an award winning ‘audiomeister’, defined as ‘a person of great skill and authority in sound’. His vast array of credits include music (from classical to rock), drama and documentaries across all the BBC Radio networks, as well as audio post production for video and TV, ‘new media’, live sound, commercial CDs, DVDs and podcasts, helping clients tell their stories with sound. He has been described as "an oasis of calm in a stormy creative world"; "quick, creative & easy to work with"; "always going the extra mile"; and "invests himself in the success of your project"’.
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Seven radio producers – all based in the north of England – have joined forces to launch a new co-operative venture – ‘Radio Wizards’. It’s equally remarkable that their aim now is to work together on every kind of sound production... except radio!
"It’s taken over a year to get to this point," says ‘wizard’ Mike Thornton, "but now we’ve got a viable business plan, we’ve launched our website and we’re already starting to attract commissions. As a facilities provider we decided to facilitate this partnership and set them up with a web site to help kickstart this excellent partnership."
