Zero Down Time
PACE also offer a Zero Down Time package that is designed to get you back up as soon as possible after an iLok loss or failure. You should note that it is something you must sign up for before you lose your iLok, and it is a paid upgrade service available from iLok.com. With ZDT you can be back up within 15 to 20 minutes, but without it, it could be several weeks before you finally get sorted.
ZDT is a kind of insurance policy and costs $30 per iLok per year or until the service is used. To use it, log into your account on the iLok.com site and follow the RMA (Return Merchandise Authorisation) procedure. The site will automatically deposit two-week temporary licenses for all your covered plug-ins into your iLok account. You then use the site to download those temporary licenses in the normal way onto a spare iLok and you are back in business.
Now, as instructed, send the damaged iLok to PACE immediately. Once they have analysed it and validated it, they will put replacement full unlimited licenses into your account for you to download before the temporary licenses expire. As this process can take up to two weeks it is vitally important to get the damaged iLok off to them ASAP! Otherwise you will end up without cover, as the temporary licenses will have run out and PACE won’t have validated the damaged iLok to enable them to supply you with replacement licenses. The damaged iLok has to go back to PACE in the USA, so it can take some time for them to receive and analyse it, and PACE are not legally permitted by the Vendors to replace the licenses without having done this. If your iLok is found to be damaged beyond repair or recognition so that PACE are unable to validate what licenses are held on it, you will need to claim from your insurance company for the loss.
AIR Users Blog ProToolerBlog
Mike is Pro Tools genius and an award winning ‘audiomeister’, defined as ‘a person of great skill and authority in sound’. His vast array of credits include music (from classical to rock), drama and documentaries across all the BBC Radio networks, as well as audio post production for video and TV, ‘new media’, live sound, commercial CDs, DVDs and podcasts, helping clients tell their stories with sound. He has been described as "an oasis of calm in a stormy creative world"; "quick, creative & easy to work with"; "always going the extra mile"; and "invests himself in the success of your project"’.
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Seven radio producers – all based in the north of England – have joined forces to launch a new co-operative venture – ‘Radio Wizards’. It’s equally remarkable that their aim now is to work together on every kind of sound production... except radio!
"It’s taken over a year to get to this point," says ‘wizard’ Mike Thornton, "but now we’ve got a viable business plan, we’ve launched our website and we’re already starting to attract commissions. As a facilities provider we decided to facilitate this partnership and set them up with a web site to help kickstart this excellent partnership."
