New Digidesign Tech Support and Customer service system

New Digidesign Tech Support and Customer service system

Digidesign have posted a new system to access Tech Support, they say….

We have changed our internal ‘email’ system used by Tech Support and Customer Service Admin.

Customers that have been contacting us via www.digidesign.com/tsr or www.digidesign.com/ask can now contact us though our new Support Center.

New users need to Create a Support Profile

Returning users can Login to Support Center (If your password does not work, use the “Forgot Your Password” link on the Login page)

I have just tried to log in with my Digidesign profile usernale and password but the system denied all knowledge of my existence!!

So I registered as a new user and the first thing I noticed is that it is all Avid branded. However in there is a new searchable Knowledge Base so it is looking promising.

Let me know how you get on with this new system.

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    Mike is Pro Tools genius and an award winning ‘audiomeister’, defined as ‘a person of great skill and authority in sound’. His vast array of credits include music (from classical to rock), drama and documentaries across all the BBC Radio networks, as well as audio post production for video and TV, ‘new media’, live sound, commercial CDs, DVDs and podcasts, helping clients tell their stories with sound. He has been described as "an oasis of calm in a stormy creative world"; "quick, creative & easy to work with"; "always going the extra mile"; and "invests himself in the success of your project"’.
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