Problems with Seagate 1 TB drives part 5

Problems with Seagate 1 TB drives part 5

Time for an update on this running saga.

I still haven’t had a personal reply from Seagate from my support request one week ago (see part 3). However they have released a number of firmware upgrades (see part 4).

  1. First I downloaded the image files from the Seagate site.
  2. Then armed with the advice from Steve Maller I used Toast to burn the image onto a CD.
  3. Next I restarted my Mac Pro holding down the ‘C’ key on my keyboard and it booted into DOS and offered me options. This was very wierd for a Mac person to see!
  4. A number of the firmware downloads relate to several different drives so make sure you select the correct one. This I did by typing the appropriate single letter, there is no need to hit the Enter key.
  5. After a few moments it starts to install the firmware onto the relevant drive.
  6. Although some folk have advised to remove all other drives, I didn’t and the software worked out which drive it needed to install the firmware onto.
  7. Don’t be put of by the word ‘Download’ it means ‘Install’ really.
  8. At the end it will report success and also complain about the other drives in your machine and finally come up with a reminder to “power cycle..” to use the new firmware, almost immediately followed by a “Press any key to continue” request.
  9. Some folk have reported this did nothing. In my case it shut the machine down.
  10. When I pressed the power button the computer booted back up in to Mac OS X again and when I checked the System Profiler my drive had been updated.
  11. I had to do this twice as I had both a ST3500320AS 500 gig drive as well as a ST31000333AS 1 Terabyte drive.

We will see whether this is the end of the matter or not. As a veteran Seagate user and evangelist this is a very disappointing saga but I am not ready to run away yet. I still believe they are the most reliable drives around but I am going to be a lot more circumspect about them and monitor this story carefully to see if there are any longer term problems.

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