Having now realised that one of my drives is on the list in the previous post, I tried to register my problem with Seagate. They don’t make it easy, as you have to register with the site first. See this post from MacInTouch. As I am registered with them as a reseller, I actually went in through their resellers’ site. I finally got to the correct page and filled out the form on Jan 18th 2009. I received an automated email back from them asking….
“If you wish to receive a response from a Customer Support Agent, please log into My Cases and update your case by selecting “Yes – Escalate Case to Seagate Support” from the Escalate Case dropdown. If you don’t require further assistance your case will remain in a Self-Service status.”
So I logged on again and escalated it to Seagate Support and immediately got another automated email from them saying…
“Your inquire Case has been escalated to a Customer Support Agent. You should expect a response from us within 24 hours. You can also log into My Cases to review or update your case.”
Well that was at 9:05am on Jan 19th 2009. I am still waiting to hear anything. My guess is that they have been inundated with requests. This then came up on the Macworld news RSS feed just after I escalated my support request.
AIR Users Blog ProToolerBlog
Mike is Pro Tools genius and an award winning ‘audiomeister’, defined as ‘a person of great skill and authority in sound’. His vast array of credits include music (from classical to rock), drama and documentaries across all the BBC Radio networks, as well as audio post production for video and TV, ‘new media’, live sound, commercial CDs, DVDs and podcasts, helping clients tell their stories with sound. He has been described as "an oasis of calm in a stormy creative world"; "quick, creative & easy to work with"; "always going the extra mile"; and "invests himself in the success of your project"’.
show me less content in the footer
show me more content in the footer
Seven radio producers – all based in the north of England – have joined forces to launch a new co-operative venture – ‘Radio Wizards’. It’s equally remarkable that their aim now is to work together on every kind of sound production... except radio!
"It’s taken over a year to get to this point," says ‘wizard’ Mike Thornton, "but now we’ve got a viable business plan, we’ve launched our website and we’re already starting to attract commissions. As a facilities provider we decided to facilitate this partnership and set them up with a web site to help kickstart this excellent partnership."
